Q- What payment options do you accept for online purchases?
A- We accept Visa, Master Card, American Express, Discover, and Pay Pal.
Q- Are your products guaranteed?
A- All products on Impact Goggles are supported by the manufactures guarantee.
Q- Do you charge sales tax?
A- The only state we have to charge sales tax in is Nevada.
Q- Do you have a product catalog?
A-Unfortunately Impact Goggles dose not have a printed catalog. We are constantly updating our product information to keep it as up to date as possible.
Q- Is it safe to use my credit card when I order?
A-yes we have a completely safe merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card information. So yes it is perfectly safe.
Q- Do you accept international orders?
A- At this time Impact Goggles will ship to Canada only. See below Canada.
Q- How much will shipping cost?
A-All orders shipped UPS ground are $9.95 In the United States excluding Alaska, Puerto Rico, and Hawaii.
Q- How long will my order take to arrive?
A- Most orders take24 to 48 hours to ship once payment is received. All orders are shipped from Scottsdale Arizona depending on where you live it should take any where from 5 to 8 business days to receive your order.
Q- Do you ship to Puerto Rico, Alaska, and Hawaii?
A- Yes only by 2-day air but you will have to call or email us for shipping information and price quote.1-631-831-5632 or email us at Impactgoggles.com
Q- Can I order by phone?
A- Yes you can simply call our customer service number 1-631-831-5632 any time Monday thru Friday between the hours of 9:00 am and 5:00 pm Eastern Standard time. If you reach a recording please leave a message and we will get back to you.
Q- Can I cancel an order?
A- Yes, an order can be cancelled if it has not been shipped yet. If you wish to cancel an order, please contact us as soon as possible as most orders are shipped within 24- 48 hours.
Q- What if something is damaged or defective when it arrives?
A- Please examine your order as soon as it arrives and contact us right away to report any broken or defective items. If an item is damaged during shipment or defective upon arrival, save all packaging, and contents, and contact us right away so we can issue you the correct paper work to have the item replaced to you free of charge. Please do not return the item until the correct paper work is completed.
Q- Where is my order?
A- Every order that we ship has a tracking number (UPS), delivery confirmation number (USPS) or insured number that can be used to track down a delinquent package. For UPS Ground packages, you will receive a UPS tracking number when the order ships. You can go to www.ups.com and input the tracking number to check the status of your package and also find it's expected delivery date.
Q- Can you ship to Canada?
A- Yes, orders being shipped to Canada will be shipped by air mail. To request airmail, simply contact us for a shipping quote.
Q- Is expedited shipping available?
A- Yes please contact us for price quote.
Q- Will you ship to APO / FPO box ?
A- Yes we can but only by USPS (United States Parcel Service) please contact us for price quote.
